Recently, some students residing in university accommodation have reported that their accommodation fee payment status is displayed as unpaid on the CTBC Bank Student Payment Platform.
After checking the payment records through the authority of the Student Housing Service Center, we confirmed that some students have already completed their payments. In addition, the Center has not recently conducted any accommodation fee payment reminders or made any changes to the payment system. Based on our preliminary assessment, the issue appears to be related to the student-facing system of CTBC Bank.
We have reported the issue to the University Cashier’s Office, which is currently contacting CTBC Bank to verify the situation and coordinate further handling.
If a duplicate payment has occurred, further instructions regarding the refund process will be provided separately.
We apologize for any inconvenience this may cause and appreciate your understanding.